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Seller’s Protection

Selling With Confidence

How to build buyer confidence
Writing a thorough item description is vital to building buyer confidence.

Writing an effective title is about making a clear, compelling first impression of your products.

Here are Some Do’s:

• Use multiple, descriptive keywords that clearly convey what you are selling.
• Include your item’s brand name, artist, or designer.
• Include item-specific attributes. For example, if selling shoes—include size, color and condition.
• State exactly what your item is, even if your title repeats the category name.
• Use correct spelling.

Other Dont’s:

• Don’t worry about creating a grammatically correct sentence.
• Don’t use acronyms wildly.
• Don’t use ALL CAPS.
• Writing a correct description

Writing a thorough description can really pay off in the price you receive for your item.
Here are some questions you may want to consider when writing your item description:

• What is the item?
• What material is it made of?
• When was it made?
• Which company manufactured it? Which country is it from?
• Is the item new, used or still under warranty?
• What’re its dimensions?

Return Policy

A clear return policy reassures buyers.
If you’ve a clear return policy on your items, chances are that you’ll be more successful than other sellers on eBay.The reason is obvious — buyers are more comfortable shopping from sellers offering return policies. Statistically only a very small percentage of sold items are actually returned. A clear return policy can help increase your sell-through rates.

Return policy options to think about
If you don’t offer a clear return policy, consider the following options to drive your sales:

• Refund Remedy (for example, returns accepted for full cash back or store credit)
• 100% Satisfaction Guaranteed (for example, returns accepted, no questions asked)
• Time Limit (for example, returns accepted within 30 days after the item is delivered).

Mention the Details Upfront

Clearly explain the details of your return policy, so that buyers understand their options while returning items. Consider including details like the following to make your return policy clear:

• Shipping and handling charges: Clearly state who would pay for return shipping and handling, you or the buyer.
• Item condition: Clearly state the condition of the returned item that would be acceptable to you, for example, “unopened box” or “opened box with all original materials”.

How to Prevent Transaction Problems.

• Maintain records of shipping receipts as proof that the item was shipped.
• Keep copies of any proof of your item’s authenticity.
• Verify payment before shipping items (including holding checks until the checks clear.
• Use extra caution with international payments and revised shipping information.

As a seller, you can take the following steps to ensure that your experience is successful.

• Creating and managing your listing
• Represent the items you are selling fairly and accurately.
• Clearly state your return policy in your listing.
• Respond promptly to buyer questions.

After product has arrived.

• Maintain records of shipping receipts as proof that the item was shipped.
• Keep copies of any proof of your item’s authenticity.
• Only ship items to the buyer’s verified billing address.
• Use extra caution with international payments and revised shipping information.

SpreeCrunch hopes that with the above stated tips, our online merchants will have a better understanding on how to drive sales and maintain their reputation as a seller.